Title: Genesys Consultant-Los Angeles,California

Jobs Title: Genesys Consultant
Jobs Location: Los Angeles,California

Jobs Description:
    Strong experience in call center applications specifically CTI, IVR, call routing and integration with ACD and dialer systems
    Must have Call Center experience and understand overall Call Center concepts
    experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
    Experience with installation and configuration of various Genesys framework components.
    Having knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).
    experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP)
    Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
    Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.



Please email your resume to kbschenni@kbsconsultants.com

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